Communications:
LESSON 1: Anger is One Letter Short of Danger! Controlling Your Emotions
Resources: Pre-Quiz | Frustration Scenario Scripts | Never Behave Scenario Scripts | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 2: The Wisest People Don't Have All the Answers: Learn to Say, "I Don't Know!"
Resources:
Play Script | Scenario Script 1 | Scenario Script 2 | Brain Teasers | Situational Judgment Questions | Role Play Center video
LESSON 3: Say What? The Fine Art of Listening - Part 1
Resources: Pre-Quiz | Speech and Distracter Scripts | Situational Judgment Questions | Role Play Center video
LESSON 4: Say What? The Fine Art of Listening - Part 2
Resources: Pre-Quiz | Scenarios | Speeches | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 5: Work is About Managing Chaos: Dealing With Ambiguity
Resources: Pre-Quiz | Scenario Scripts | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 6: If I've Told You Once, I've Told You a Thousand Times! How to Take Advice and Make Results
Resources: Pre-Quiz | Handout#1 | Handout#2 | Student Questionnaire | 2A-2R Worksheet | Role Play Script | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 7: Learning How to be Persuasive: Using Passion and Past Performance to Make your Case - Part 1
Resources: Pre-Quiz | Skit Scripts | Scenario Scripts | Situational Judgment Questions | Role Play Center video
LESSON 8: Learning How to be Persuasive: Using Passion and Past Performance to Make your Case - Part 2
Resources: Pre-Quiz | Myth Handout | WIDARR Sample | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 9: What You Say is What You Are! Workplace Verbal Communication
Resources: Pre-Quiz | Scenario Scripts | Role Play Scripts | Vocabulary Usage paragraph | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 10: What You Know About Who You Know: Network Your Way to Career Success
Resources: Pre-Quiz | Networking Handout and Inventory | Network Tree | Situational Judgment Questions
LESSON 11: The Customer is Always Right: Effective Customer Service Skills - Part 1
Resources: Pre-Quiz | Customer Service worksheet | Scenario Scripts | Situational Judgment Questions | Role Play Center video
LESSON 12: The Customer is Always Right: Effective Customer Service Skills - Part 2
Resources: Statement Scripts | Self-Assessment | Situational Judgment Questions | Role Play Center video
Career Preparation
LESSON 1: Can We Talk? How to UseInformational Interviews to Your Advantage
Resources: Pre-Quiz | Fact Finding Handout | Interview Questions | Situational Judgment Questions | Role Play Center video
LESSON 2: Accomplishment and Complement: The Power of a Cover Letter
Resources: Pre-Quiz | Cover Letter Guide and Rules | Job Postings | Situational Judgment Questions | Role Play Center video
LESSON 3: Resume' Writing: Getting Your Foot in the Door - Part 1
Resources: Pre-Quiz | 1-1-1 Philosophy | George's Resume | Sample Resumes | Situational Judgment Questions | Role Play Center video
LESSON 4: Resume' Writing: Getting Your Foot in the Door - Part 2
Resources: Pre-Quiz | Resume Samples | Resume Scenarios | Flowcharts | Situational Judgment Questions | Role Play Center video
LESSON 5: The Three "P's" to Acing an Interview: Prepare, Practice, Perform!
Resources: Pre-Quiz | Job Descriptions | Must Have worksheet | Do's and Don'ts of an Interview | Situational Judgment Questions | Role Play Center video
LESSON 6: Why Should I Hire You? Interviewing for Success
Resources: Pre-Quiz | Common Interview Questions | Questionnaire | Situational Judgment Questions | Role Play Center video
LESSON 7: Do Lunch or Be Lunch: Networking on the Job - Part 1
Resources: Pre-Quiz | Effective Networking | Getting to Know You worksheet | Situational Judgment Questions | Role Play Center video
LESSON 8: Do Lunch or Be Lunch: Networking on the Job - Part 2
Resources: Pre-Quiz | Martin's Story | Business Cards | Network Tree | Situational Judgment Questions | Role Play Center video
LESSON 9: Apply Yourself and Get the Job:Applications are the First Critical Step - Part 1
Resources: Pre-Quiz | Flowchart | Job Application Scenarios | Situational Judgment Questions | Role Play Center video
LESSON 10: Apply Yourself and Get the Job:Applications are the First Critical Step - Part 2
Resources: Sample Application | Application Blueprint | Job Application | Self-Assessment | Situational Judgment Questions
LESSON 11: Work is About Money and Efficiency: Being Bottom Line Oriented - Part 1
Resources: Pre-Quiz | Profiles | Scripts | Scenarios | Situational Judgment Questions | Role Play Center video
LESSON 12: Work is About Money and Efficiency: Being Bottom Line Oriented - Part 2
Resources: Pre-Quiz | Scenarios | Self-Assessment | Situational Judgment Questions | Role Play Center video
On the Job
LESSON 1: Shaking Hands and Kissing Babies:Politics is a Reality in the Workplace - Part 1
Resources: Pre-Quiz | Politics Scenario | Role Play | Drama Script | Situational Judgment Questions | Role Play Center video
LESSON 2: Shaking Hands and Kissing Babies:Politics is a Reality in the Workplace - Part 2
Resources: Pre-Quiz | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 3: Go With Your Gut! Following Your Instincts in the Workplace
Resources: Pre-Quiz | Activity Scripts | Scenario Scripts | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 4: Meeting Etiquette: What Really Happens Behind Closed Doors - Part 1
Resources: Pre-Quiz | Scenarios | Situational Judgment Questions | Role Play Center video
LESSON 5: Meeting Etiquette: What Really Happens Behind Closed Doors - Part 2
Resources: Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 6: You Owe Me! The Myth About Workplace Entitlement - Part 1
Resources: Pre-Quiz | Situational Judgment Questions | Role Play Center video
LESSON 7: You Owe Me! The Myth About Workplace Entitlement - Part 2
Resources: Situational Judgment Questions | Role Play Center video
LES
SON 8: You Owe Me! The Myth About Workplace Entitlement - Part 3
Resources: Scenario Scripts | Criteria for Judging | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 9: Spinning Plates and Juggling Bananas: The Importance of Learning Multitasking
Resources: Pre-Quiz | COMPLEX-O-METER | Scoring Sheet | Situational Judgment Questions
LESSON 10: How Do You Act When No One is Looking? Integrity in the Workplace - Part 1
Resources: Pre-Quiz | Morality Questions | Worksheet | Scenario Scripts | Situational Judgment Questions | Role Play Center video
LESSON 11: How Do You Act When No One is Looking? Integrity in the Workplace - Part 2
Resources: Moral Solutions worksheet | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 12: Talk the Talk and Walk the Walk: Consistency in the Workplace - Part 1
Resources: Pre-Quiz | Reaction Scripts | Situational Judgment Questions | Role Play Center video
LESSON 13: Talk the Talk and Walk the Walk: Consistency in the Workplace - Part 2
Resources: Scenario Scripts | Self-Assessment | Situational Judgment Questions
Interpersonal
LESSON 1: Business Survival:Building a Good Relationship with Your Employer
Resources: Pre-Quiz | Self-Assessment | Safety Plan directions and worksheet | Situational Judgment Questions | Role Play Center video
LESSON 2: R-E-S-P-E-C-T: Cultural Sensitivity in the Workplace
Resources: Pre-Quiz | Cultural Sensitivity Exercise | Scenarios | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 3: Cultural Awareness:Knowing Not to Cross the Line
Resources: Pre-Quiz | Scenarios | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 4: Opportunities are Created, Not Handed Out: Making Something Out of Nothing
Resources: Pre-Quiz | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 5: Legends in their Own Minds:Dismantling Arrogance in the Workplace - Part 1
Resources: Pre-Quiz | Arrogance Statements | Arrogance Busters Scripts | Handout | Situational Judgment Questions | Role Play Center video
LESSON 6: Legends in their Own Minds:Dismantling Arrogance in the Workplace - Part 2
Resources: Scenario Scripts | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 7: For Every Action There is an Equal Reaction: Giving and Receiving Negative Criticism
Resources: Pre-Quiz | Comments List | Role Play Script | Negative Comment Sheet | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 8: Corporate Cultures: Learning How to Fit In!
Resources: Pre-Quiz | Role Play Scenarios | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 9: There Are Two Sides to Every Story: The Art of Compromising
Resources: Pre-Quiz | Scenarios | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 10: Time Is a Tyrant: Managing It is a Key to Success - Part 1
Resources: Pre-Quiz | To Do List | Review handout | Scenario Scripts | Situational Judgment Questions | Role Play Center video
LESSON 11: Time Is a Tyrant: Managing It is a Key to Success - Part 2
Resources: Time Management Killer Scripts | Role Play Scenarios | Wedding Day Timeline | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 12: Attitude Adjustment: Do You Need an Overhaul or Just a
Tune-Up?
Resources: Pre-Quiz | Scenarios | Self-Assessment | Situational Judgment Questions | Role Play Center video
Self Improvement
LESSON 1: Find Direction From Someone Who is Lost: "The Drifter" (A Play)
Resources: Pre-Quiz | Play | Situational Judgment Questions | Role Play Center video
LESSON 2: Know Thyself: Self-Assessment for an Attainable Career Objective Know Thyself: Self-Assessment for an Attainable Career Objective
Resources: Pre-Quiz | Drifter Script | Career Funnel | Interests and Adorations Assessment | Interests and Adorations Tally Sheet | Interests and Adorations Summary | Skills and Abilities Assessment | Skills and Abilities Tally Sheet | Skills and Abilities Summary | Values and Needs Assessment | Values and Needs Tally Sheet | Values and Needs Summary | My Assessment Table | My Objective Statement | Situational Judgment Questions | Role Play Center video
LESSON 3: What Do You Want to be When You Grow Up? Mapping Long-Term Perspectives
Resources: Pre-Quiz | Begin with Decisions handout | Stages and Fears handout | Identify Fears handout | Script | Situational Judgment Questions | Role Play Center video
LESSON 4: The ABC's to Dressing for Success: Always Be Conservative
Resources: Pre-Quiz | Rules of Dressing | Worksheet Activity | Scenarios | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 5: Get Your Feet off the Table and Quit Slurping Your Soup! Dining Etiquette in the Workplace
Resources: Pre-Quiz | Rules of Dining Etiquette | Worksheet Activity | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 6: The First Stage of Success is Just Showing Up! Proper Workplace Attendance
Resources: Pre-Quiz | Sample Worksheet | Marvin Role Play | Nate Role Play | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 7: What's Your Style? Developing Your Leadership Style - Part 1
Resources: Pre-Quiz | Situational Judgment Questions | Role Play Center video
LESSON 8: What's Your Style? Developing Your Leadership Style - Part 2
Resources: Pre-Quiz | Scenarios | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 9: There's no "I" in Team: Learning to Contribute Effectively to a Team - Part 1
Resources: Pre-Quiz | Action Modes | Team Evaluation form | Task sheet | Situational Judgment Questions | Role Play Center video
LESSON 10: There's no "I" in Team: Learning to Contribute Effectively to a Team - Part 2
Resources: Pre-Quiz | Characteristics of Teamwork | Teamwork worksheet | Scenarios | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 11: Working Hard or Hardly Working? Defining Your Work Ethic
Resources: Pre-Quiz | Script | Self-Assessment | Situational Judgment Questions | Role Play Center video
LESSON 12: First Impressions Happen Only Once: Make Them Great!
Resources: Pre-Quiz | First Impressions handout | 12 Fundamentals | First Impressions worksheet | Situational Judgment Questions | Role Play Center video
For more information on Transitions4U, contact jbuchler@ptcsi.com or call us at 888.279.6203 or 773.891.2423.